COVID-19 – Update from Total Mechanical Systems

Dear Valued Customer,

COVID-19 is disrupting everyone’s lives in many ways. We have been closely following the guidance given by the CDC and state and federal authorities. Our highest priority is the health and safety of our customers and our employees.

What we are doing for your safety:

  • Our employees are not to come to work if they feel sick or if anyone in their
    household has a fever.
  • We’ve instructed all of our technicians and staff to take extra precautions when coming into contact with customers. They have also been told to keep a safe distance from customers.
  • We have masks for employees to wear at a customer’s request
  • We have provided sanitizer to all staff
  • We are prepared to work remotely and handle our normal business operations from home if we close our offices.
  • We have installed virus killing UV lights in our office and HVAC equipment

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What you can do for our employees’ safety:

  • If you have a service call scheduled and someone in your home is sick, please alert us. This also applies if you have come in close contact recently with someone who has tested positive. We can easily reschedule your call.
  • Keep a safe distance away (six to eight feet) after letting one of our people into your home. This is the recommended strategy for mitigating the spread of the virus. You can also arrange to leave a key if you do not want to be at home. If you have a separate entrance to your basement, we can use that.
  • Our office will be temporarily closed to walk-in customer traffic. Those of you who pay by check can still mail us your payment or you can drop off your payment in the mail slot at our office. We can also make it easy by setting up an automatic credit card payment if you’d like.
  • Make sure we have your cell phone number so that we have multiple ways to contact you in case we urgently need to reach you.

How Can We Help?

We are offing UV lights installed at a substantial discount, please call or email us today if you have and questions.

This is a fluid situation, and we are in uncharted waters. We will have periodic updates. We look forward to the time when all this will be unnecessary. Until then, be safe.

Sincerely,
Total Mechanical Systems LLC Team
contact@tmscomfort.com
(860) 314-1518

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