When it comes time to service, repair, maintain, or replace your HVAC system or fix electrical or plumbing issues, you may wonder what the real difference is between companies. There are plenty of choices and they all do pretty much the same thing and it’s just a numbers game, right?
Wrong. At Total Mechanical Systems, price is only a very small part of what we do. Many people see a number and whichever is the lowest is the one they tend to go with, and we get it. We all need to be conscious of budgets and want to just get the problems fixed. But, at TMS, we want to make sure that not only do you get taken care of for the right price, but that all of our customers understand that regardless of cost, what we value most are the relationships we build with our family of customers and always making sure you are safe and comfortable in your homes. We want our customers to always know that they are our top priority and we will do whatever it takes to keep them satisfied. When you become a customer of TMS, we don’t look at it as a one time deal – we want it to be for life.
The most important distinction between price and value is the fact that price is arbitrary and value is fundamental. You will not find more value behind the price you pay than you will at TMS. From our entire office staff to the highly trained, incredible technicians we send out to your homes, the knowledge and expertise we deliver is unparalleled. Sure, there will be issues we have to work through from time to time, no one person or company is perfect. But, we promise to always work through them. Sometimes it may take more time than others due to the nature of the issue at hand, but we will always make it right.
Here at TMS, price is important, but value to us is integral to being successful day in and day out. We value no one more than YOU, our customers, and we look forward to working with you.
